(Your statutory customer rights are not affected.)

Definitions

Seller means Fairfield Builders Supplies (Bench Road, Buxton, Derbyshire, SK17 7PJ, UK) and the company's web site www.fairfieldbathroomsdirect.co.uk.

Customer means the person or company to whom this document is addressed.

1. GENERAL

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Fairfield Builders Supplies, to the buyer hereafter referred as the Customer.

2. PRICE

2.1 All prices are quoted in British Sterling and are inclusive of VAT (IF APPLICABLE) (as may be prescribed by law from time to time), unless otherwise specified. 2.2 All prices are inclusive of postage and packing, unless otherwise stated.

3. PAYMENT

3.1 Payments must be made in British Sterling unless otherwise specified, and by one of the following payment methods

• Major credit cards as listed: Visa, MasterCard, Delta, Switch, Maestro and Visa Electron
• Cheques made payable to Fairfield Builders Supplies.
• Postal orders made payable to Fairfield Builders Supplies.

4. PASSING OF PROPERTY

Fairfield Builders Supplies shall retain the property of the goods until full payment has been made by the customer and has been received

5. PASSING OF RISK

The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.

6. DELIVERY

6.1 Delivery dates:

Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 3 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. Fairfield Builders Supplies cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

6.2 SHIPPING
Fairfield Builders Supplies ships only within the United Kingdom at this time

Orders will be shipped via Recorded Delivery, Royal Mail Service. Most packages arrive within 5 business days. Fairfield Builders Supplies have the right to fluctuate these prices in proportion with their costs for shipping.

6.3 PASSING OF RISK
In the event of an order being lost by a third party, Fairfield Builders Supplies bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of order to Fairfield Builders Supplies trading address (see clause 13).

Where the goods are signed for, if a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.

In the event of either of the above, Fairfield Builders Supplies will forward a claim to Royal Mail on the behalf of the customer. Before this can be processed, Fairfield Builders Supplies will issue the customer with a 'Lost Orders Form' which must be completed and returned before any claim can be pursued.

This is not a guarantee and Fairfield Builders Supplies have the right to refuse any application. Any refund/exchange given is at the discretion of the management of Fairfield Builders Supplies. Failure to give accurate information while making a claim may lead to a prosecution from Royal Mail.

7. ACCEPTANCE

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Fairfield Builders Supplies shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

8. RETURNS PROCEDURE

8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. Fairfield Builders Supplies will not accept any returned goods should the return not follow the aforementioned return procedure.

8.2 The Customer must send all returns within 14 days of receipt to;

Fairfieldbathroomsdirect.co.uk Returns Dept
Fairfield Builders Supplies
Bench Road
Buxton
Derbyshire
SK17 7PJ

Any opened or damaged products will not be eligible for a refund/exchange. It is advisable that a certificate of posting is obtained.

8.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Fairfield Builders Supplies before the refund or replacement can be issued.

8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage costs) only. Goods must be returned to Fairfield Builders Supplies before the partial refund can be issued.

8.5 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package (which will incur the original shipping charges again), or to refund the original payment minus shipping charges.

8.6 It is the customers responsibility to inspect the goods fully upon receipt. Goods which are found to be faulty after installation therefore cannot be refunded for this reason.

9. CANCELLATIONS

9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.

9.2 Cancellations can be made via Fairfield Builders Supplies cancellations email address cancellations@fairfieldbathroomsdirect.co.uk. If the goods have already been despatched, Fairfield Builders Supplies cannot refund any monies spent on postage & packaging. (clause 8.2 & 8.4)

10. PRIVACY POLICY

Any information passed through to fairfieldbathroomsdirect.co.uk is via a secure connection on the internet using Secure Socket Layer technology at 128bit encryption (where browsers will allow). If a customer wishes for their information to be removed from our database, this should be requested in writing at our registered office (please see below) or to info@fairfieldbathroomsdirect.co.uk.

Please note, credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. These may be used for marketing purposes by Fairfield Builders Supplies only. Customers will not be sent 'spam' e-mail. Should any customer not want their details used for marketing purposes, please tick the relevant box at the checkout or request to be removed at info@fairfieldbathroomsdirect.co.uk.

10. LICENCE AGREEMENT

The Customer shall respect all licence agreements delivered by the copyright owners. Fairfield Builders Supplies cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks shown on www.fairfieldbathroomsdirect.co.uk belong to their registered owners and must not be copied without prior permission.

11. LAW

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

12. REGISTERED ADDRESS

Fairfield Builders Supplies, Bench Road, Buxton, Derbyshire, SK17 7PJ

VAT No. 158107763